
Hello Customers!
The Ins And Outs of How We Do Business
WELCOME AMAZING CLIENTS!
3 min read
We are happy you chose to join as a highly valued customer! This page will show you what you can expect from us as your insurance agents and also making your insurance experience so much easier!

1) Your Insurance Agents Basics:
How to find us and contact us:
​
We strive for you to be able to contact us however you please, and that is why you can reach us by calling, texting, emailing, social media DMing, or faxing us! If you have any questions please reach out and we will be more than happy to help! If you reach us outside of business hours please contact the corporate number.
​
Our Office Address:
​
10130 Main st suite c, Lamont, CA, 93241
Office contact info:
Phone: 661-845-2048
Fax: 661-845-2049
Or make an appointment with us HERE
​
Office Hours:
Monday-Friday 9:00 am-6:00 pm
Saturday: By appointment
​
Farmers Corporate: 888-327-6335
​
We have 3 dedicated team members: our Lead Agent, Cristo Garcia, our Service Leader, Michelle V., and our Sales Leader, Kassandra P. Everyone's goal is to make your insurance experience fast, easy, and simple.
​
If you ever need to reach out to us outside of your business hours please message us directly on Facebook!

2) What To Expect & How To Self Service
If you cannot see us in person we can do everything over the phone, text, email or chat! We will simply need you to e-sign a paper or two to confirm any changes! Simple right?
​
As your Awesome Agents, you can expect us to do a variety of things for you for any policy (auto, home, motorcycle, business, etc.):
​
-
Add/remove autos and drivers
-
Add/remove coverages from any policy
-
Policy coverage explanations
-
New auto addition/remove price estimates
-
Policy what if's/ concerns
-
Policy billing information you might not understand
-
Contact you for additional discounts
-
Annual mileage surveys
-
Claims assistance
-
General questions and more!
​
If you love us but hate human interaction that's ok too! Go to the Farmers website or download the app for some awesome features.
​
On the Farmers website you can do things yourself like:
-
Pay bills
-
Download proof of insurances
-
Set up auto-pay or remove it
-
Report a claim
-
Make policy changes
-
And contact us if you feel you need additional help!
​
​

3) Insurance Claims Tips
You need to get your property fixed or paid as soon as possible. This is the reason your hard-earned money pays for insurance. Always report claims ASAP to us or directly to corporate! Here is a quick guide we put together to make your insurance claim process fast, easy, and simple!
Remember taking photos of everything can help you in a difficult claim!
​
Farmers Claims: 800-435-7764
Bristol West Claims: 800-274-7865
​
After A Vehicle/motorcycle Accident:
Gather this info:
-
Drivers info (drivers license, name, phone number,)
-
Other vehicle involved license plate
-
Insurance info/ Insurance ID card Should have this info on it
-
Named insured, Vehicle year, make, model, Registered Owner, Policy number, effective and expiration date of the policy, the agent name, address, and phone number
-
-
Location of accident
-
Time of day and weather
-
Pictures of damages to your vehicle and any other vehicle/object involved
-
Contact info for any witness (witnesses are people not involved in the accident)
Remember to never openly admit fault and let claims adjusters settle accidents.
​
After A Home/Renters Incident:
-
If a non-total loss home incident happens remember to take photos of any damaged areas including personal property is involved.
-
If your home is completely destroyed or unlivable due to an incident, it is important to report it ASAP, so we can get a place for you to stay.
-
And if personal property is damaged in any claim make a note of the total estimated loss value of those items.
​
After Business Incident:
If any business incident happens large or small, please report it right away!
Record all details of the incident including:
-
All point of view stories
-
Employee info
-
Customer/witness info (name, number, address)
-
Condition of the location and time
-
Photos of area/damaged items
​
To get more insurance info and tips please check out our blog page!
​

4) Download Our App And Website
To make your overall insurance experience easy, fast, and simple please download our app(s) or visit our Farmers and Bristol West website! Depending on what policy you got with us that is the app you'll need to download.
​
Farmers App Download:
-
Farmers Auto
-
Farmers Home/Landlord
-
Farmers Renters
-
Farmers Life
-
Farmers Business
-
Motorcycle/Recreational Vehicle
-
Mobile Home
​
Bristol West:
-
Bristol West Auto
-
Unlicensed Drivers Auto
-
SR-22

5) Leave Us A Review!
Thank you for making it through our Customer Welcome and Know-How page! We, your new Agents, welcome you with open arms and encourage asking us any question you might have! It would mean the world to us if you left us a positive review on Google!

